Tips For Successful ITIL Certification
Make The Most Of Your ITIL Training ITIL is a system designed to streamline the selection, planning, delivery, and maintenance of IT services to a business in order to improve efficiency and consistency. Getting certified as an ITIL expert is a great way for IT administrators to establish themselves not just as back-end support, but […]
ITIL® 2011 Service Offering and Agreements (SOA)
Overview The Service Offerings and Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management. The SOA course is designed to help organizations and individuals understand [...] ITIL® 2011 Release Control and Validation (RCV)
Overview This 5 day course leads to the ITIL Intermediate Certificate – Release, Control & Validation (RCV). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL: 2011 Expert Certificate. This course is designed for individuals who require a deep [...] ITIL® 2011 Planning Protection and Optimization (PPO)
Overview This 5 day course leads to the ITIL Intermediate Certificate – Planning, Protection & Optimisation (PPO). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL: 2011 Expert Certificate. This course is designed for individuals who require a deep [...] ITIL® 2011 Operational Support and Analysis (OSA)
Overview This 5 day course leads to the ITIL Intermediate Certificate – Operational Support & Analysis (OSA). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL: 2011 Expert Certificate. This course is designed for individuals who require a deep [...] ITIL® 2011 Continual Service Improvement (CSI)
Overview The ITIL Intermediate certificate in Continual Service Improvement (CSI) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Continual Service Improvement phase of the Service [...] ITIL® 2011 Service Operation (SO)
Overview This ITIL lifecycle course will provide delegates with the knowledge and management principles required to formulate strategies, policies and plans for the successful implementation, improvement and management of Service Operation. Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being [...] ITIL® 2011 Service Design (SD)
Overview The ITIL Intermediate certificate in Service Design (SD) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Design phase of the Service Lifecycle, aligned [...] ITIL® 2011 Service Transition (ST)
Overview This ITIL lifecycle course will provide delegates with the knowledge and management principles required to formulate strategies, policies and plans for the successful implementation, improvement and management of Service Transition. Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being [...] ITIL® 2011 Service Strategy (SS)
Overview This ITIL lifecycle course will provide attendees with the knowledge and management principles required to formulate strategies, policies, and plans for the successful implementation, improvement, and management of Service Strategy. Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being [...] 
