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[vc_row][vc_column][vc_custom_heading text=”Overview” font_container=”tag:h3|font_size:24|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1533263868380{padding-top: 20px !important;padding-bottom: 15px !important;}”]This ITIL lifecycle course will provide delegates with the knowledge and management principles required to formulate strategies, policies and plans for the successful implementation, improvement and management of Service Operation.

Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being business-led. The course also ensures a thorough understanding of associated activities, roles, responsibilities, challenges, risks and critical success factors: