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[vc_row][vc_column][vc_custom_heading text=”Overview” font_container=”tag:h3|font_size:24|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1533263667085{padding-top: 20px !important;padding-bottom: 15px !important;}”]The ITIL Intermediate certificate in Service Design (SD) is a course that can be run over three or four days (depending upon the requirements of the training group).  Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Design phase of the Service Lifecycle, aligned to the current version, ITIL: 2011.

Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination.  The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.