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Call (888) 752-7542

[vc_row][vc_column][vc_custom_heading text=”Overview” font_container=”tag:h3|font_size:24|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1537814823926{padding-top: 20px !important;padding-bottom: 15px !important;}”]This ITIL lifecycle course will provide attendees with the knowledge and
management principles required to formulate strategies, policies, and plans for the successful implementation, improvement, and management of Service Strategy.

Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being business-led. The course also ensures a thorough understanding of associated activities, roles, responsibilities, challenges, risks, and critical success factors:

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This course is designed as an introduction to ITIL and enables you to understand how an integrated IT Service Management framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The syllabus areas that this course is designed to cover are:

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