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ITIL® 2011 Continual Service Improvement (CSI)

Overview The ITIL Intermediate certificate in Continual Service Improvement (CSI) is a course that can be run over three or four days (depending upon the requirements of the training group).  Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Continual Service Improvement phase of the Service [...]

ITIL® 2011 Service Operation (SO)

Overview This ITIL lifecycle course will provide delegates with the knowledge and management principles required to formulate strategies, policies and plans for the successful implementation, improvement and management of Service Operation. Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being [...]

ITIL® 2011 Service Design (SD)

Overview The ITIL Intermediate certificate in Service Design (SD) is a course that can be run over three or four days (depending upon the requirements of the training group).  Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Design phase of the Service Lifecycle, aligned [...]

ITIL® 2011 Service Transition (ST)

Overview This ITIL lifecycle course will provide delegates with the knowledge and management principles required to formulate strategies, policies and plans for the successful implementation, improvement and management of Service Transition. Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being [...]

ITIL® 2011 Service Strategy (SS)

Overview This ITIL lifecycle course will provide attendees with the knowledge and management principles required to formulate strategies, policies, and plans for the successful implementation, improvement, and management of Service Strategy. Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being [...]