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ISO/IEC 20000-1:2011 Auditor

Overview This two-day auditor course takes the candidate from the concepts of ISO/IEC 20000 through to an advanced level understanding from an auditing perspective; this is a transition course for experienced auditors and delegates will be expected to have worked in auditing environments prior to attendance. Delegates will prepare for and sit the forty question, [...]

ISO/IEC 20000-1:2011 Practitioner

Overview This 3-day course leads to the COBIT 5 Foundation exam. This is a free-standing qualification, but is also part of the COBIT 5 qualification scheme and provides the foundational element which is a prerequisite for the implementation and assessor examinations. This is the entry level qualification and is aimed at individuals who have mastered [...]

ISO/IEC 20000-1:2011 Foundation

Overview This three-day foundation course is the entry level of the ISO/IEC 20000 certification scheme. Candidates will be taken from foundational understanding through to getting a practical appreciation of how to the ISO/IEC20000 standard should apply to business issues and promote better alignment with organisational objectives. Delegates will prepare for and sit the forty question, [...]