[vc_row][vc_column][vc_single_image image=”2563″ img_size=”full” alignment=”center”][vc_empty_space][vc_custom_heading text=”Overview” font_container=”tag:h3|font_size:24|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1533239710697{padding-top: 20px !important;padding-bottom: 15px !important;}”]This 3 day course leads to the ITIL: 2011 foundation certificate in IT Service Management. Candidates will be taken from foundational understanding through to getting a practical appreciation of how to the ITIL framework should apply to business issues and promote better alignment with organisational objectives.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the delegate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. Delegates will prepare for and sit the one hour, multiple-choice examination. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated examination on the final day.[/vc_column_text][ucaddon_uc_super_clean_tabs heading_active=”#ec1f35″ uc_init_settings=”” uc_items_data=”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” uc_fonts_data=”JTdCJTIydWNfaXRlbXNfYXR0cmlidXRlX3RpdGxlJTIyJTNBJTdCJTIyZm9udC1mYW1pbHklMjIlM0ElMjJNb250c2VycmF0JTIyJTJDJTIyZm9udC13ZWlnaHQlMjIlM0ElMjJCb2xkJTIyJTJDJTIyZm9udC1zaXplJTIyJTNBJTIyMjBweCUyMiU3RCUyQyUyMnVjX2l0ZW1zX2F0dHJpYnV0ZV9jb250ZW50JTIyJTNBJTdCJTIyZm9udC1mYW1pbHklMjIlM0ElMjJMYXRvJTIyJTJDJTIyZm9udC13ZWlnaHQlMjIlM0ElMjJOb3JtYWwlMjIlMkMlMjJmb250LXNpemUlMjIlM0ElMjIxNXB4JTIyJTJDJTIybGluZS1oZWlnaHQlMjIlM0ElMjIxZW0lMjIlMkMlMjJjb2xvciUyMiUzQSUyMiUyMzYyNjI2MiUyMiU3RCU3RA==”][vc_custom_heading text=”Course Information” font_container=”tag:h3|font_size:24|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1533238161970{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1533239789407{padding-top: 20px !important;padding-bottom: 20px !important;}”]The ITIL Foundation certificate in IT Service Management is a three day course in which delegates will gain a comprehensive grounding in the aspects of ITIL Service Management aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a one hour, multiple-choice foundation examination. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.
This course is designed as an introduction to ITIL and enables you to understand how an integrated IT Service Management framework can be utilised to achieve IT business integration, cost reductions and increased productivity. The syllabus areas that this course is designed to cover are:
- An introduction to ITIL, its strategic and operational benefits
- An overview of the ITIL certification scheme
- Service Management as a practice
- The ITIL Service Lifecycle
- Generic ITIL concepts and definitions
- The key principles, models and processes for Service Strategy, Service
- Design, Service Transition, Service Operation and Continual Service Improvement
- ITIL Service Management functions
- Key roles and responsibilities
- Key metrics and management reporting
- Technology and architecture in Service Management
- Competence and training
- Mock examination and examination preparation
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