Overview
This course prepares delegates for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert certification. Specifically, this course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
The purpose of the ITIL Expert certificate in Managing Across the Lifecycle is to certify that the delegate has gained a thorough and detailed knowledge of the MALC advanced concepts, and has comprehended the essential principles of ITIL based MALC practices for Service Management. When the delegate has completed this course, they should be confident in their ability to approach core MALC activities, such as:
- IT Service Management Business and Managerial Issues
- Management of Strategic Change
- Risk Management
- Managing the Planning and Implementation of IT Service Management (ITSM)
- Understanding Organizational Challenges
- Service Assessment
- Understanding Complementary Industry Guidance
