Overview The ITIL Intermediate certificate in Continual Service Improvement (CSI) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Continual Service Improvement phase of the Service [...]
Overview This ITIL lifecycle course will provide delegates with the knowledge and management principles required to formulate strategies, policies and plans for the successful implementation, improvement and management of Service Operation. Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being [...]
Overview The ITIL Intermediate certificate in Service Design (SD) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Design phase of the Service Lifecycle, aligned [...]
Overview This ITIL lifecycle course will provide delegates with the knowledge and management principles required to formulate strategies, policies and plans for the successful implementation, improvement and management of Service Transition. Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being [...]
Overview This ITIL lifecycle course will provide attendees with the knowledge and management principles required to formulate strategies, policies, and plans for the successful implementation, improvement, and management of Service Strategy. Attending this course will equip delegates with a sound understanding and practical guidance on transforming a service provider organization from being technology-led to being [...]