Public Course Schedule Training
Individual Students. The course tuition must be paid in full prior to attendance or the granting of customer access to the course. IBEX will accept either a company issued purchase order, ACH or credit card to secure training schedule and date(s).Students who wish to cancel their public registration at sixteen (16) or more calendar days prior to the scheduled start date of the class can either reschedule the class for a period of six (6) months from the original start date of the class or obtain a refund. No refunds will be issued for class cancellations or rescheduling with less than sixteen (16) calendar days’ notice before the scheduled start date.
Cancellation. IBEX reserves the right to change dates, courses, and fees regarding their public schedule, enrolled students will be notified. In the event of cancellation of your scheduled training class, you will be responsible for fees pertaining to your pre-class provided textbooks or supplies accepted if a refund is provided.
Attendance: If a student does not attend a scheduled course or provide notification of cancellation or rescheduling, the funds will be forfeited, and rescheduling will not be allowed.
eLearning/On-Demand Cancellation Policy
eLearning/On-Demand Courses are Non-Refundable. Length of eLearning training courses vary depending on the type of training and package purchased. Training course begins on the date username and password are emailed to the student.
The course tuition fee for Virtual/On-Site Courses is due and payable upon invoice receipt.
IBEX will accept either a company issued purchase order, ACH or credit card to secure training schedule and date(s).
Cancellation/Rescheduling. IBEX will not impose any penalty if the customer notifies IBEX in writing of the need to cancel or reschedule sixteen (16) days prior to the scheduled start date of the event. Clients who wish to reschedule with less than sixteen (16) calendar days’ notice before the start date will incur any applicable rescheduling fees. No refunds will be issued for class cancellations.
If a cancelation is requested for an event that is customized; non-standard in length, content, delivery method, etc., based on customer requirements and request,, the customer will pay for all incurred customization fees, or performance costs associated with the event.
Training must be rescheduled immediately and is limited to rescheduling one time and for only the same course at the same location. The new class date must begin within six (6) months from the original scheduled date.
In the event of cancellation of your scheduled training class, you will be responsible for fees pertaining to your pre-class provided textbooks or supplies accepted.
Prepaid Training Vouchers
Training Voucher agreements are purchase arrangements that provide customers discounts that are based on the initial committed volume of the customer purchase. Training vouchers: (i) are transferable within an organization and can be used to pay for the attendance of any qualified course participant; (ii) cannot be used to attend courses that are in excess of the number of enrollments covered by that Training Voucher purchase; (iii) cannot be used for courses that start later than the agreed to length of the agreement which begins at the start date of the first course attended under that Training Voucher agreement; and (iv) once an agreement is executed, the training vouchers are not cancellable by the customer. At the end of the term of the Training Voucher agreement, any unused or remaining value of the Training Voucher up to 10% of the total value purchased under an agreement may be rolled over and available for use for an extended period conditional upon the customer purchasing a new Training Voucher Pack that is at least comparable in size to the original Training Voucher Pack. IBEX reserves the right to exclude certain courses from eligibility in the Voucher Program.
Canceling, Rescheduling Vendor Exams. Course exams may be rescheduled (with fees) but may not be refundable based on exam vendor rules and regulations.
Yes. Please view our list of available courses and inquire for a quote or more information.
Yes. IBEX IT Business Experts (IBEX) is a certified 8(a) Small Business by the Small Business Administration (SBA), a Disadvantaged Business Enterprise (DBE) by the State of Georgia Department of Transportation (DOT), a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC), and a Women-Owned Small Business (WOSB/WBE) by the SBA and Greater Women’s Business Council (WBENC).
As a licensed affiliate, IBEX supports and promote world-renowned, industry recognized frameworks and standards:
IBEX is a certified Information Technology Infrastructure Library (ITIL) training organization, accredited with PeopleCert through our Syzygal Partnership
IBEX is a certified Cobit 5 training organization. IBEX is a certified COBIT 5 training organization accredited by PeopleCert.
Yes. Please visit our Certifications and Accreditation page.
See cancellation policy above.
Substitution of Students. Substitutions of one student for another is acceptable, provided the substitute meets all course prerequisites.
Student no-shows are non-refundable. “No Shows” – is defined by a person who has made a reservation, booking, or appointment and there was no prior communication from the student to cancel or reschedule the course.
Accommodation for Disabilities. We are committed to complying with all applicable federal, state, and local laws regarding reasonable accommodations for course participants with disabilities. Accommodations should be requested by a course participant’s employer, preferably in writing. To plan for and provide effective accommodations, we ask that accommodations be requested as early as possible, and no later than two weeks before the start of the course.
IBEX will provide an additional seat in the classroom and a full digital set of course materials for an auxiliary aide upon request. Other requested accommodations will be discussed with a course participant’s employer. Accommodations that fundamentally alter the nature of the services being provided, jeopardize safe operations, or result in undue hardship may not be available.
Security. The customer agrees that all course participants will abide by security measures in effect at the course location.
Course Postponements. At times, IBEX may change a course location, course date, or postpone a course. We will try to give the customer as much advance notice as reasonably possible of any such change. If the customer is unable to attend a revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. Changes in course locations, course dates or student attendance to a course will not extend a Training Voucher Pack expiration date.
If extenuating circumstances occur and training cannot be attended or performed, IBEX will consider all rescheduling accommodations or refund eligibility.
Copyright/Intellectual Property. The customer can use any course materials provided or made available in connection to our courses or our partners/vendors courses solely during and for the purposes of the course, and does not have any ownership interest or license to these materials for any other purpose,
use, or time. All copyrights, patents, designs, and other intellectual property rights in or relating to any
course materials provided or made available in connection with our courses or our partners/vendors courses remain the sole property of the owner. No part of any course materials may be used for any other purpose, reproduced, stored in a retrieval system, disseminated, or transmitted, or published in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language without the prior written permission from the owner.
Copyrighted Materials Policy. Recording (video and audio) and reproduction of lectures, class presentations, and any instructional materials is not authorized without the express written consent of IBEX and the instructor.
Education/Certification Guarantee Policy. IBEX stands behind our commitment to offer the highest quality education possible; and we will take every measure to ensure you are completely satisfied with your training experience. For individuals who do not pass their certification exam on the first attempt, we offer the opportunity to come back and re-sit select public or virtual live classes upon submission of their exam results. Students will be responsible for the cost of travel, accommodations, and additional exam vouchers. Select official vendor course(s) may incur additional courseware costs.
General. These terms and conditions are subject to change without notice and changes will apply to any enrollment/course order received after the date of the change. These terms and conditions may not be varied except in written agreement(s) signed by an officer of IBEX IT Business Experts. IBEX IT Business Experts acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions.
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