FAQs - IBEX IT Business Experts


Training Cancellation and Substitution policy

Public Course Cancellation Policy

Individual Students – Classes can be cancelled no less than 15 Days before the class date with no penalty. If class is cancelled with 14 or less days notice, 100% payment is due. Once the class has been paid, Student may reschedule for up to one year of original course date. Another student from the same organization can attend in place of the originally scheduled student.

Onsite Training Cancellation / Rescheduling

Notice of cancellation/reschedule of Training more than 3 weeks prior to class start date is eligible for full refund or reschedule without penalty.

Notice of cancellation/reschedule 2-3 weeks prior to class start date is not eligible for refund, but is eligible for reschedule without penalty. Course must be rescheduled immediately, and is limited to rescheduling one time, and for only the same course at the same location. The new course must begin up to a maximum of six months from the original course date.

Notice of cancellation/reschedule within 2 weeks prior to class start date is not eligible for a refund and will be charged up to 100% of course tuition.

For no-shows, payment is non-refundable. "No Shows" - defined as the student does not show up on the date the course starts, and there was no prior communication from the student to cancel or reschedule the course.

Substitution of Students

Substitutions of one student for another are accepted, provided the substitute meets the course prerequisites.

Elearning Cancellation Policy

Elearning Courses are Non-Refundable - Length of eLearning training courses vary depending on the type of training and package purchased. Training course begins on the date username and password are emailed to the the student.

Yes. Please view our list of available courses and inquire for a quote or more information.

Yes. IBEX IT Business Experts (IBEX) is a certified 8(a) Small Business by the Small Business Administration (SBA), a Disadvantaged Business Enterprise (DBE) by the State of Georgia Department of Transportation (DOT), a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC), and a Women-Owned Small Business (WOSB/WBE) by the SBA and Greater Women’s Business Council (WBENC).

As a licensed affiliate, IBEX supports and promote world-renowned, industry recognized frameworks and standards:

IBEX is a certified Information Technology Infrastructure Library (ITIL) training organization, accredited with PeopleCert through our Syzygal Partnership

IBEX is a certified Cobit 5 training organization. IBEX is a certified COBIT 5 training organization accredited by PeopleCert.

See cancellation policy above.

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