ITIL® v3 Foundation
Delivery Method: Open enrollment, E-learning, Onsite
This 3 day course leads to the ITIL: 2011 foundation certificate in IT Service Management. Candidates will be taken from foundational understanding through to getting a practical appreciation of how to the ITIL framework should apply to business issues and promote better alignment with organisational objectives.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the delegate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. Delegates will prepare for and sit the one hour, multiple-choice examination. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated examination on the final day.
Why ITIL: 2011
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution.
Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance. The qualifications scheme provides a modular approach and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice.
Service strategy processes, including strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management
You will learn how to:
- Prepare for and pass the ITIL Foundation certification exam
Identify opportunities to develop IT processes using ITIL guidelines
Interact with IT teams using ITIL terminology and concepts
Explore IT service management processes
Recognize the importance of IT and business integration
The audience for the ITIL Foundation Certificate in IT Service Management includes individuals who require an understanding of the ITIL: 2011 framework:
- Both IT and business people will benefit from this course
- Those requiring a basic understanding of ITIL
- IT professionals or others working within an organisation that have adopted an ITIL approach
- Anyone involved in or contributing to an on-going service improvement program
- Those needing an understanding of service management