IBEX IT Business Experts (IBEX) is an award-winning Information Technology Consulting and training firm specializing in Best Practice Frameworks, Process Improvement and IT Service Management Solutions. We are a SBA 8(a) certified and WOSB providing ITIL Consulting that gives you the tools to succeed.
Our ITIL Consulting program, IBEX GO, offers 4 services in our ITIL and ITSM Consulting practice.
- ITIL Awareness – Executive Briefing
- Process Assessment
- Process Improvement Consulting
- ITIL Foundation, Intermediate and Expert Training
While all services are not needed for each situation, we do work with you to determine what will work best. We advise starting out with the ITIL Awareness Executive Briefing to highlight the benefits of adopting ITIL and discussing practical issues surrounding its implementation.
Whether a manager or executive, if you’re responsible for the delivery of IT services in your organization then here is how our IT Consultation Services work for you:
ITIL Executive Briefing
The half-day ITIL® Awareness workshop provides a high-level overview of IT Service Management and IT Service Management Best Practices. Participants will learn the principles, core elements and benefits of the Service Life Cycle approach. The course objectives are to help you better understand the main processes, relationships, benefits and challenges of ITIL. It’s all about understanding how these processes make your IT organization successful.
IT Process Maturity Assessment
Following the ITIL Executive Briefing, there will be an IT Process Maturity Assessment that covers select areas of the organization. It is focused on helping determine areas of weakness and opportunities to improve current processes. A Gap Analysis is conducted and a report is created to show current Maturity Levels reached within a specific ITIL-defined process while comparing them to benchmarks based on your organizational structure and industry.
The Process Assessment can be carried out online or using a hybrid approach of in-person interviews for key business personnel and processes. A full assessment will provide a report, feedback, process maturity analysis and a road map for your IT organization.
While the process only takes 30 days or less, we recommend repeating it periodically to measure process improvement as an organization matures.
IBEX GO takes the ITIL Executive Briefing, Maturity Assessment and Gap Analysis then provides services to assist in Process Implementation and Process Improvement. We can provide onsite or remote resources to assist in your process implementation.
Once completing our ITIL Consulting through IBEX GO, ITIL Certification Training can begin. Our veteran IT Service Management instructors have decades of hands-on experience at every level of ITIL Certification. Each instructor has served as a consultant which allows them to tap into the ITSM and ITIL Consulting knowledge while in the classroom.
No matter the decision, IBEX helps you get started by having a consultation with one of our ITIL Consultants to discuss objectives and recommended path. As an agile company with highly-experienced Senior Level consultants, we offer consulting services that are appropriately sized with the ability to assign the proper consultants based on their past experience and expertise.