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IBEX provides certified training on all levels of ITIL®.

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ITIL® 4 Training

ITIL4 Overview

The ITIL Foundation certificate in IT Service Management is a three-day course in which delegates will gain a comprehensive grounding in the aspects of ITIL Service Management aligned to the current version, ITIL 4.

ITIL 4 is the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.  ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

This course is designed as an introduction to ITIL and enables you to understand how an integrated IT Service Management framework can be utilized to achieve IT business integration, cost reductions and increased productivity.

The syllabus areas that this course is designed to cover are:

  • An introduction to ITIL, its strategic and operational benefits
  • An overview of the ITIL certification scheme
  • Key concepts of Service Management
  • Key concepts in the ITIL 4 framework
  • The Service Value Chain
  • The ITIL 4 Guiding Principles
  • The ITIL 4 Practices
  • Group activities and buzz exercises
  • Mock examination and examination preparation

ITIL®4 Overview Sheet

This three-day course leads to the ITIL 4 foundation certificate in IT Service Management. Candidates will be taken from foundational understanding through to getting a practical appreciation of how to the ITIL framework should apply to business issues and promote better alignment with organizational objectives. The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the delegate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. Delegates will prepare for and sit the one-hour, multiple choice examination. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in a proctored examination on the final day.


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Course Delivery

We challenge ourselves and our Valued Partners to provide the best training method and environment for each student’s specific needs – the result is an optimal learning experience with increased knowledge transfer.

IBEX Training Can Provide:

Self Paced Online E-Learning

Virtual Instructor-led Training

Virtual Instructor-led Training

Client-site and Public Class Training

As a licensed affiliate, IBEX supports and promote world-renowned, industry-recognized frameworks and standards.

Accreditation

IBEX is a certified Cobit 5 training organization

IBEX is a certified ITIL3, ITIL4, and COBIT 5 training organization accredited by PeopleCert.

COBIT® is a trademark of Information Systems Audit and Control Association® (ISACA®) and the IT Governance Institute registered in the United States and other countries. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.