This 5 day course leads to the ITIL Intermediate Certificate – Release, Control & Validation (RCV). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL: 2011 Expert Certificate. This course is designed for individuals who require a deep understanding of Release, Control & Validation processes and functions, and how they may be used to enhance the quality of IT service support within an organisation.
This course will ensure delegates have an in-depth review of the processes and functions needed to properly master the key ITIL practices and techniques used to create a stable IT infrastructure that the business can rely on. Candidates will learn the activities, roles, responsibilities, challenges, risks and critical success factors for RCV disciplines.
Why ITIL 2011
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach.
Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance. The qualifications scheme provides a modular approach and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice.