This three-day foundation course is the entry level of the ISO/IEC 20000 certification scheme. Candidates will be taken from foundational understanding through to getting a practical appreciation of how to the ISO/IEC20000 standard should apply to business issues and promote better alignment with organisational objectives. Delegates will prepare for and sit the forty question, sixty minute multiple-choice examination.
The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated examination on the final day. All APMG ISO/IEC 20000 qualification levels are recognized as complementary to the official ITIL qualification scheme. Successful candidates are awarded credits towards the ITIL Expert Qualification.
Why ISO/IEC 2000
ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. The standard is based on the ITIL® best practice framework for IT Service Management.
Originally released in 2005 as the first worldwide standard specifically aimed at IT Service Management, it quickly became a competitive differentiator for organisations delivering IT services and has subsequently strengthened with the recent release of an updated version in 2011. ISO/IEC 20000 promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements.