This two-day auditor course takes the candidate from the concepts of ISO/IEC 20000 through to an advanced level understanding from an auditing perspective; this is a transition course for experienced auditors and delegates will be expected to have worked in auditing environments prior to attendance.
Delegates will prepare for and sit the forty question, sixty-minute multiple-choice examination. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in a supervised examination on the final day.
All APMG ISO/IEC 20000 qualification levels are recognised as complementary to the official ITIL qualification scheme. Successful candidates are awarded credits towards the ITIL Expert Qualification (Foundation 1.0 credits, Practitioner 1.5 credits, Auditor 1.0 credits).