ITIL 4 Strategist: Direct, Plan & Improve - e-Learning - IBEX IT Business Experts

ITIL 4 Strategist: Direct, Plan & Improve – e-Learning


This accredited ITIL 4 Strategist: Direct, Plan & Improve course offers everything needed to pass the official examination. Students will learn about several methods, principles, and techniques which can be used to direct, plan and improve ITIL projects and value streams. They will also study tools and templates that can be used to implement ITIL 4 in practice.

ITIL 4 Strategist: Direct, Plan & Improve is a module within both the ‘Managing Professional (MP)’ and ‘Strategic Leader (SL)’ streams. Passing the exam is a requirement for completing either stream, though students do not have to pass the ITIL DPI exam more than once if they are aiming for the title of ‘ITIL Master’.

This course provides 16+ hours of content, six (6) months of access, and comes with a FREE exam voucher.

Students who take this course will learn:

  • How to properly plan, review and improve products and services
  • How to oversee organizational change and interface with governance, risk and compliance
  • How to apply the concepts covered in the course to real-world organizations
  • Support and practical skills that can help with properly directing, planning and improving organizational IT
  • Everything needed to pass the official ITIL 4 DPI exam

The course consists of 10 modules:

  • An Introduction to ITIL 4 Strategist: DPI
  • Module 1: Direct, Plan and Improve Concepts
  • Module 2: Direction, Planning, and Principles in Context
  • Module 3: GRC Principles and Methods
  • Module 4: Continual Improvement
  • Module 5: Organizational Change Management
  • Module 6: Measurement, Indicators, and Reporting
  • Module 7: Measurement and Value Streams
  • Module 8: Stakeholders, Communication and Feedback
  • Module 9: Practice Exams
  • Module 10: Course Wrap-Up

The worlds of IT and business are firmly linked, with IT service management (ITSM) playing a crucial role in the pursuit of crucial business goals. ITIL 4 is the latest iteration of ITIL, the world-class ITSM framework that has long set a standard in maximizing the value of IT-enabled products and services.

This course is designed with two goals in mind: to help students get certified in ITIL DPI, and to ensure they can develop a practical understanding of how to use the course’s guidance in practice.

The practical and technical guidance offered by this course can be highly valuable for a variety of roles, including continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers and cloud systems engineers. Better yet, ITIL’s guidance is agnostic, in that it can be utilized by organizations of any industry, size or location. Gaining experience in applying the guidance can also help managers take on more responsibilities, and even find higher-paying roles.

By the end of the course, students will be fully prepared to sit and pass the ITIL 4 DPI examination.

This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy one of the following criteria:

  • ITIL® 4 Foundation
  • ITIL® v3 Intermediate (+ 17 credits)

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