This accredited ITIL 4 Foundation course offers an excellent introduction to ITIL and enables you to understand how an integrated IT Service Management framework can be utilized to achieve IT business integration, cost reductions and increased productivity. Students will be able to demonstrate an understanding of ITIL 4, including new features like the ITIL Service Value System (SVS). The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. Students who successfully pass the ITIL 4 Foundation exam will be able to advance to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules.
This course provides 14+ hours of content, six (6) months of access, quizzes and practices exams, and comes with a FREE exam voucher.
ITIL is the most widely accepted approach to IT service management in the world and provides a cohesive set of best practices, drawn from the public and private sectors. These best practices, based on expert advice and input from ITIL users, are both current and practical, combining the latest thinking with sound, common sense guidance.
The ITIL qualifications scheme provides a modular approach and is comprised of a series of qualifications focused on different aspects of ITIL. ITIL offers four different certification levels: Foundation. ITIL 4 Managing Professional. ITIL 4 Strategic Leader.