• Careers
  • News
  • Contact
  • FAQs
IBEX IT Business Experts
  • TRAINING COURSES
  • INDUSTRIES
    • US Government
    • Corporate
    • Healthcare
  • SERVICES & SOLUTIONS
    • Certifiably Diverse
    • Advanced Tech Team
    • Training
  • ABOUT
    • Certification and Accreditation
    • About Us
  • Search
  • Menu Menu
  • 0Shopping Cart

CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support – 2 day – ITL

Please call for schedule/pricing

Add to quote loading
SKU: N/A Categories: All categories, Citrix Tags: Instructor-Led, Virtual Online
  • Description

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.

Course Expectations

What you’ll learn:

  • How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Receiver
  • How to use Citrix Director to gather information and interact with user sessions
  • A methodology to approach user related issues to minimize time to resolution
  • An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

Outline for this course

  • Module 1: Fundamental Architecture for the Help Desk Role
    • Introduction to Citrix Virtual Apps and Desktops
    • The Help Desk Role for Citrix Virtual Apps and Desktops
    • Help Desk Support Methodology
    • Citrix Help Desk Priorities
  • Module 2: Citrix Director
    • Introduction to Citrix Director
    • Navigating the Director Console
    • Performing Typical Help Desk Actions
  • Module 3: End User Access
    • Access Methods
    • Authentication
    • Subscriptions, Favorites, and Experience
    • Solving User Access Issues
    • Real World Troubleshooting Scenarios
  • Module 4: Citrix Receiver
    • Receiver Types
    • Receiver Deployment Methods
    • Solving User Issues with Citrix Receiver
  • Module 5: User Sessions
    • Defining User Sessions
    • Solving Session Related Issues
  • Module 6: Printing with User Sessions
    • Printer Types and Management
    • Solving Common Printer Related Issues
  • Module 7: Support
    • Citrix Help Desk Support Methodology
    • Solving Additional User Issues and Scenarios

What you should know

Prerequisite Knowledge:

This course requires little to no previous experience with the 7.x version of the platform; however, Citrix recommends completing the free Citrix Virtual Apps and Desktops Introduction bundle at training.citrix.com.

At this time there is no associated certification with this course.

Who Should Attend

This course is built for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.x in an on-premises environment moving to the Citrix Cloud and deploying their Citrix Virtual Apps and Desktops workloads on Microsoft Azure.

Related products

  • EC-Council Certified Ethical Hacker (CEH) – 5 day – ILT

    Select options
  • CompTIA Security+ 3 day – ILT

    Select options
  • PMP – Project Management Professional – 4 day – ILT

    Read more

Join Our Newsletter and Get Connected

We provide industry-leading experts and tailored solutions to strengthen the environment within organizations.
3295 River Exchange Dr, Suite 550
Norcross, Georgia 30092
(678) 752-7542

info@ibexexperts.com
www.ibexexperts.com

  • LinkedIn
  • Facebook

 

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The AXELOS swirl logo is a trade mark of AXELOS Limited. All rights reserved.

• View Certifications 
• Submit RFP/Solicitation

View Capabilities

© Copyright - IBEX IT Business Experts, LLC.
  • Terms of Use
  • Privacy
  • Sitemap
  • GDPR
CNS-420 Citrix (NetScaler) Networking Assessment, Design, and Advanced Configuration...CWS-206 Citrix Workspace Microapps Essentials – 3 day – ITL
Scroll to top

Don’t see your class date listed? Reach out to our team for additional options.

training@ibexexperts.com