CompTIA A+

HARDWARE

• Explain basic cable and connector types, features, and their purposes
• Summarize power supply types and features
• Select and configure appropriate components & devices for a custom PC configuration to meet customer specifications or needs
• Configure SOHO multifunction devices/ printers and settings
• Install and maintain various print technologies
• Virtualization and Cloud Computing
• Compare and contrast cloud computing concepts Set up and configure client-side virtualization

NETWORKING

• Compare and contrast TCP and UDP ports, protocols, and their purposes
• Compare and contrast common networking hardware devices
• Install and configure a basic wired/wireless SOHO network
• Compare and contrast wireless networking protocols
• Summarize the properties and purposes of services provided by networked hosts
• Explain common network configuration concepts Compare and contrast Internet connection types, network types

MOBILE DEVICES

• Install and configure laptop & components
• Compare and contrast characteristics of various types of other mobile devices
• Connect and configure accessories and ports of other mobile devices & accessories
• Configure basic mobile device network connectivity and application support
• Use methods to perform mobile device synchronization

WINDOWS ​OPERATING SYSTEMS

• Compare and contrast common operating system types and their purposes
• Compare and contrast features of Microsoft Windows versions
• Summarize general OS installation considerations and upgrade methods
• Use appropriate Microsoft command line tools
• Use Microsoft operating system features and tools
• Use Microsoft Windows Control Panel utilities
• Summarize application installation and configuration concepts
• Configure Microsoft Windows networking on a client/desktop
• Use features and tools of the Mac OS and Linux client/desktop operating systems

HARDWARE & NETWORK TROUBLESHOOTING

• Use the best practice methodology to resolve problems
• Troubleshoot hard drives and RAID arrays and problems related to motherboards, RAM, power and more
• Troubleshoot video, projector, and display issues
• Troubleshoot common mobile device issues while adhering to the appropriate procedures
• Troubleshoot common wired and wireless network problems

SOFTWARE TROUBLESHOOTING

• Troubleshoot Microsoft Windows OS problems
• Troubleshoot and resolve PC security issues
• Use best practice procedures for malware removal
• Troubleshoot mobile OS and application issues
• Troubleshoot mobile OS and application security issues

OTHER OS & TECHNOLOGIES

• Understand Mac OS, Linux and mobile OS

SECURITY

• Summarize the importance of physical security measures
• Explain logical security concepts
• Compare and contrast wireless security protocols and authentication methods
• Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
• Compare and contrast social engineering, threats, and vulnerabilities
• Compare and contrast the differences of basic Microsoft Windows OS security settings
• Implement security best practices to secure a workstation
• Implement methods for securing mobile devices
• Implement appropriate data destruction and disposal methods Configure security on SOHO wireless and wired network

OPERATIONAL PROCEDURES

• Compare and contrast best practices associated with types of documentation
• Implement basic change management best practices
• Implement basic disaster prevention and recovery methods
• Explain common safety procedures
• Explain environmental impacts and appropriate controls
• Explain the processes for addressing prohibited content, activity, and privacy, licensing, and policy concepts
• Use proper communication techniques and professionalism Identify the basics of scripting Use remote access technologies