Our courses are boosted with IBEX’s exam prep methodology so your course content will always be up-to-date with the most current version of the exam. The following topics are general guidelines for the content. In order to better reflect the contents of the exam and for clarity purposes, the outline below may change at any time without notice.
HARDWARE
Identifying, using, and connecting hardware components and devices
NETWORKING
Explain types of networks and connections including TCP/IP, WIFI and SOHO
MOBILE DEVICES
Install & configure laptops and other mobile devices
WINDOWS OPERATING SYSTEMS
Install and support Windows OS including command line & client support
HARDWARE & NETWORK TROUBLESHOOTING
Troubleshoot device and network issues
SOFTWARE TROUBLESHOOTING
Troubleshoot PC and mobile device issues including application security support
OTHER OS & TECHNOLOGIES
Understand Mac OS, Linux and mobile OS
SECURITY
Identify and protect against security vulnerabilities for devices and their network connections
OPERATIONAL PROCEDURES
Follow best practices for safety, environmental impacts, and communication and professionalism
NETWORKING CONCEPTS
Explain the purpose of a variety of networking concepts and implement them appropriately
NETWORK SECURITY
Summarize physical security & common attacks while securing the wired and wireless network
INFRASTRUCTURE
Determine & explain the appropriate cabling, device and storage technologies
NETWORK TROUBLESHOOTING & TOOLS
Explain the network troubleshooting methodology & appropriate tools to support connectivity & performance
NETWORK OPERATIONS
Use best practices to manage the network, determine policies & ensure business continuity
