Collecting Customer Requirements - IBEX IT Business Experts

Collecting Customer Requirements


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You will learn methods for collecting customer requirements, including how to ensure each requirement passes the SMART Test. Receive expert instruction describing common mistakes and how to avoid them. Hear helpful tips on the proper approach to collecting customer requirements. Apply your newly-learned knowledge in an exercise – you may want to share the results with your manager!

Purchase of this course provides six (6) months of access.


  • Tips For Proper Approach
  • Common Mistakes
  • The Wrong Questions
  • Questions & Constraints
  • Legitimate Requirements
  • SMART Criteria
  • SMART Examples


  • SMART Requirements – Exercise
  • Student Notes
  • Certificate of Completion

Best for PMP and PgMP certification holders looking to obtain PDUs, or anyone who wants to advance his or her career in project management.

1 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, PgMP, PMI-ACP, & PMI-BA; 0.50 PDUs towards the PfMP, PMI-RMP, & PMI-SP certifications

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