Overview The Service Offerings and Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the
Overview This 5 day course leads to the ITIL Intermediate Certificate – Release, Control & Validation (RCV). This is a free-standing qualification, but is also
Overview This 5 day course leads to the ITIL Intermediate Certificate – Planning, Protection & Optimisation (PPO). This is a free-standing qualification, but is also
Overview This 5 day course leads to the ITIL Intermediate Certificate – Operational Support & Analysis (OSA). This is a free-standing qualification, but is also