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ITIL® 2011 Service Offering and Agreements (SOA)

Overview The Service Offerings and Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management. The SOA course is designed to help organizations and individuals understand [...]

ITIL® 2011 Release Control and Validation (RCV)

Overview This 5 day course leads to the ITIL Intermediate Certificate – Release, Control & Validation (RCV). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL: 2011 Expert Certificate. This course is designed for individuals who require a deep [...]

ITIL® 2011 Planning Protection and Optimization (PPO)

Overview This 5 day course leads to the ITIL Intermediate Certificate – Planning, Protection & Optimisation (PPO). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL: 2011 Expert Certificate. This course is designed for individuals who require a deep [...]

ITIL® 2011 Operational Support and Analysis (OSA)

Overview This 5 day course leads to the ITIL Intermediate Certificate – Operational Support & Analysis (OSA). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL: 2011 Expert Certificate. This course is designed for individuals who require a deep [...]