This three-day foundation course is the entry level of the ISO/IEC 20000 certification scheme. Candidates will be taken from foundational understanding through to getting a practical appreciation of how to the ISO/IEC20000 standard should apply to business issues and promote better alignment with organisational objectives. Delegates will prepare for and sit the forty question, sixty minute multiple-choice examination.
The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated examination on the final day. All APMG ISO/IEC 20000 qualification levels are recognized as complementary to the official ITIL qualification scheme. Successful candidates are awarded credits towards the ITIL Expert Qualification.