This two-day auditor course takes the candidate from the concepts of ISO/IEC 20000 through to an advanced level understanding from an auditing perspective; this is a transition course for experienced auditors and delegates will be expected to have worked in auditing environments prior to attendance.
Delegates will prepare for and sit the forty question, sixty-minute multiple-choice examination. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in a supervised examination on the final day.
All APMG ISO/IEC 20000 qualification levels are recognised as complementary to the official ITIL qualification scheme. Successful candidates are awarded credits towards the ITIL Expert Qualification (Foundation 1.0 credits, Practitioner 1.5 credits, Auditor 1.0 credits).
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The purpose of this course is to ensure the candidate has an advanced, deep understanding of the approach for auditing against the ISO/IEC 20000 standard. Once qualified through to the auditor level, candidates should understand and be able to apply an appropriate approach to either internal or external audit content for the ISO/IEC 20000 standard within organisations that currently hold or are working towards certification.
It does not cover the principles of generic management system audit techniques, and for this reason delegates attending the course are required to have a minimum of three years’ experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organisation. It is mandatory to have attended an APMG-accredited Auditor course in order to take this examination.
Combined with suitable auditing experience, gained before attending the course, on completion candidates should understand and be able to apply and analyse the content of ISO/IEC 20000 with a view to successfully completing an audit. Specifically candidates will
learn about:
- Scope and purpose of ISO/IEC 20000 its relationship with IT service management best practice and other standards
- Key terms and definitions of the standard
- General principles of IT service management
- Contents of ISO/IEC 20000-1
- How to prepare for organizational readiness assessments
- The operation of the APMG International certification scheme
